Which conflict management technique should a nurse employ when addressing a disagreement with a nurse's aide who is perceived as rude to patients?

When addressing a disagreement with a nurse's aide perceived as rude to patients, employing the collaborating conflict management technique is the most effective approach. Collaboration involves working together to develop a solution that satisfies the needs of all parties involved.

In this scenario, the nurse aims to address the behavior that affects patient care and staff dynamics. By choosing to collaborate, the nurse can engage the aide in a productive conversation where both can express their perspectives and work together to identify underlying issues contributing to the rudeness. This approach not only addresses the immediate conflict but can also strengthen the working relationship by fostering open communication and mutual respect.

Collaboration encourages shared problem-solving and can lead to the development of strategies that ensure a positive and respectful environment for both patients and staff. By focusing on the issue collaboratively, the nurse sets the stage for constructive changes in behavior, which ultimately benefits patient care and the workplace atmosphere.